Refund Policy

Failed service calls

If an upstream Chat call fails after credits have been charged, the system returns those credits to your GirlLab balance. This is a credit correction, not a refund to a payment card. Contact support if the correction does not appear in your usage ledger.

Duplicate charges and missing credits

Contact us if you believe a payment was duplicated, unauthorized, or successful without credit delivery. We will investigate the payment and account records and correct confirmed errors, including issuing a refund where appropriate.

Unused paid credits

Ordinary credit purchases are non-refundable, including unused credits, a change of mind, or dissatisfaction with an otherwise successfully delivered AI response. We review exceptional cases such as confirmed duplicate charges or successful payments without credit delivery. This policy does not limit refunds, withdrawal rights, or other remedies required by applicable law.

How to request a refund

Email support with your account email, payment reference, payment date, amount and currency, and a short explanation. Do not send your full card number, security code, password, or API key. We may request information needed to verify the purchase and investigate the issue.

Approved monetary refunds are sent to the original payment method where supported. The related credits are removed from your account. Bank and payment-provider processing times vary; an approved refund may not appear immediately. Promotional credits have no cash refund value. We will explain the outcome of your request by email.

Cancellation

You can stop using the service at any time. A one-time credit purchase does not itself create a recurring subscription. Cancel subscriptions and disable optional automatic recharge in your wallet. Subscription cancellation stops renewal at the end of the paid period and does not automatically refund that period. Ordinary subscription purchases and renewals are non-refundable, subject to payment errors and mandatory legal rights. Stopping use or deleting a conversation does not automatically request cancellation or a refund; contact support for refund or account closure requests.